Cheating on homework: how can you stop it? Originally posted by Rebecca Celik, Ph.D. Today’s students have access to more online information than ever before, and with that access comes increased opportunity for cheating. Whether we use online technology in face-to-face courses or teach distance learning classes, we cannot afford not to be thinking about cheating. In fact, we must do as much as possible to prevent it. While the emphasis of this post is on cheating in the context of online homework, online sharing of homework solutions is just the tip of a very large iceberg. There are websites dedicated to making old quizzes and exams available for students taking the same courses from the same professors (e.g., Koofers.com, CourseHero.com, PostYourTest.com). It doesn't take much time to find PDF copies of entire textbook solution manuals available for illegal download. Search Craigslist in almost any city with a college or university and you'll find people offering to take entire online courses for students for a price. Many schools provide on-campus exam proctoring services for distance learning courses and make-up exams, and companies like ProctorU and Kryterion offer similar services online for a fee. However, homework typically plays a different role than exams, serving as a low-stakes formative assessment that gives students a chance to practice new skills and receive valuable feedback. Ideally, the student will learn from their mistakes and demonstrate a deeper level of understanding in the future. Likewise, students should complete homework outside of class on their own time and, usually, at their own pace. Therefore, by necessity, homework assignments are almost always unproctored. Most of us are aware that students can and do post solutions to online homework on websites such as Chegg or Cramster. This is true for any homework method, including pencil-and-paper homework. So, how does Sapling Learning help to prevent cheating? Where possible, Sapling Learning homework questions are randomized so that different students have different answers. This way, students who work together must communicate how they solved the problem rather than just the final answer. Additionally, questions may be pooled to add even more variability between students. Pooled questions assign similar yet unique problems, preventing them from sharing exact solutions. The grading policies an instructor chooses also influence how likely students are to turn to cheating. In my experience, the best way to deter cheating is to keep the homework low-stakes. That is, I make homework worth only a small percentage of the course grade, and I keep the grading policy relatively lenient (i.e., low attempt penalty and high number of attempts). That way students are less incentivized to cheat on homework, and those who do tend to fail the tests and the class. Think of the homework as a learning tool for students rather than strictly summative assessment. Sapling Learning excels in this capacity. If you’d like, you can also set the solutions to be hidden until after the due date. However, you should consider that students often benefit more from the learning opportunity worked solutions provide if it is presented immediately after attempting a problem, when they still have a clear memory of their approach. Another concern involves extra dummy accounts, which some students set up in hopes of obtaining correct answers to submit through their legitimate accounts. Anticipating this possibility, Sapling Learning makes it easy to remove fake student accounts. You can access and download your Sapling Learning roster. Use this process: Course Management > Participants > Export roster to open in Excel or similar software. This process allows you to compare the list of registered users in your Sapling Learning course to an official class roster from your school. Once you have identified a student to remove, click the Remove button found on the Participants page. When you are asked about refund options, keep the first option selected: the student will be given a refund, credit, or nothing as appropriate. Alternatively, your Tech TA can assist with the roster comparison and account removal process: send your Tech TA your final class roster after the add/drop period ends, and he or she can check it against your Sapling Learning roster and remove any accounts that do not belong in the Sapling Learning homework. At that point, your Tech TA can lock enrollment or set an enrollment password so that new students can’t enter without your permission. Finally, when it comes to searching for homework solutions online, Sapling Learning solutions are much more difficult to find. Our team of experienced educators create our questions including all feedback, hints, and solutions. As a result, there is no risk of students obtaining a solution manual with all of the answers in one place, because such a thing simply doesn't exist. Compare this with a publisher-based online homework system, where the majority of questions are end-of-chapter questions with solutions widely available. In addition, solutions cannot be printed, making it cumbersome for students to share answers to problems. The ultimate benefit of Sapling Learning’s approach to online homework is that students typically find it more efficient to learn the course material than to cheat on problems. Students are met with a mastery-learning approach, targeted feedback, and detailed solutions. That, in turn, makes Sapling Learning uniquely suited to prepare students for your proctored exams. Have you tried other methods to combat cheating? Let us know in the comments below! ... View more

The Sapling Learning content library contains a broad selection of high-quality questions, but there will likely be times that you can’t quite find the problem you’re looking for. When this happens, one of your options is to submit a request to our content team. When we receive a request for a new problem, we first decide whether it would be a valuable addition to our library. If we determine that the problem would be a good addition, one of our subject matter experts writes it out in detail. The problem is written in full Sapling Learning style, including a complete solution and specific feedback. Next, the problem goes through at least two stages of internal review to ensure accuracy and quality. After passing review, the problem is added to our library. From start to finish, this process typically takes about one week per problem, depending on the complexity of the problem. Questions involving graphics will generally take longer. In 2015, about 80 of the new questions that we added to the physics and astronomy libraries were written in response to requests from instructors. Some of our best content has originated this way, so please keep the requests coming! ... View more

As the semester winds down, it’s time to confirm that you have your LaunchPad gradebook set up exactly how you want it to ensure a smooth end to classes. Check your settings, attend to lingering unsubmitted scores, and export your gradebook so you can start summer vacation early! 1. Review the basics. Before you finalize your gradebook, it doesn’t hurt to review the settings to make sure you’re displaying the information you want and that you understand all the data the gradebook is reporting. Did you know you can toggle between student and professor view directly from the gradebook under the “Display Options”? Learn more about gradebook basics here. 2. Enable “Zero Scores For Unsubmitted Assignments.” By default, LaunchPad does NOT automatically give zeroes to students who don’t attempt assignments that are due for points. To set up your course so that students who fail to attempt work are given zeroes, be sure to enable the “Zero Scores For Unsubmitted Assignments” setting in the instructor console. Learn how to turn on the Zero Scores feature here. 3. Manually grade assignments. Some assignments, like those that require written responses, need to be manually assigned a score by the professor. In other instances, instructors may want to change a student’s final score after reviewing their individual circumstances. Both are possible by clicking on the area of the gradebook where a student’s point score is (or would appear) and typing in a new point value. If you’re unsure whether an assignment needs to be manually graded, look for the “paper” icon where a student’s score should be. Learn more about manually scoring assignments here. 4. Drop lowest scores. It’s easy to automatically drop a student’s lowest score(s) in a certain gradebook category. Just go to the Gradebook Preferences in the Instructor Console and edit the “Drop Lowest” number by clicking on it and entering a new number. Be sure to group similar assignment types (like quizzes or homework sets) into the same gradebook category to maximize the utility of this feature. Learn more about dropping lowest scores here. 5. Use weighted gradebook categories. If you like to grade your courses by percentage weights rather than by point distributions (for example, if you want to make homework assignments 20% of a student’s total grade regardless of how many points you make each assignment worth), you can do so by sorting your assignments into gradebook categories and then assigning percentage weights to those categories. Just access those settings in the Gradebook Preferences under the Instructor Console—you’ll need to turn on the “Use Weighted Categories” setting and assign percent values to your categories on the same screen. Learn more about Weighted Gradebook Categories here. 6. Import grades for offline assignments. If you use LaunchPad as your primary gradebook and want to import scores from an offline assignment into the system, use the import feature within the gradebook screen to add scores for tests, essays, clicker questions, and other types of assignments that are completed outside of LaunchPad.t Learn more about importing grades into LaunchPad here.​ 7. Export your gradebook. When the semester is complete and the gradebook is finalized, the grades can be exported to either a .csv or a .txt file via the gradebook page. Professors can choose which data fields from the gradebook to export, including specific data for each assignment. If you plan to transfer your grades into BlackBoard, Canvas, or D2L, you’ll want to be sure to export them in .csv format. Learn more about exporting grades here. If your gradebook issues aren’t addressed here or you need other end-of-semester assistance, we encourage you to sign up for a training session with one of our Learning Solutions Specialists by going to the Training Center page. Happy grading! ... View more

When we first released LaunchPad, one thing we would always talk about are the 'curated units'. For Macmillan, this means that within each chapter of the book (and ebook), we select or create high quality resources that go with that chapter and appear within the unit structure. Those resources might be LearningCurve quizzes or videos or multi-media activities, depending on the book or LaunchPad in question. With just a few clicks, you can assign all of these resources for the chapter at once, trusting that the curator has done just what you would do in your class. Now that LaunchPad has been out for a while, we know that not everyone wants to use these units. We survey students and instructors at the end of every semester and at the end of the Fall 2015 semester, 35% of instructors told us that they don't use the pre-built units, but rather create their course from scratch. Depending on how your course is organized and which assets you want to use, this makes a lot of sense for some people. So how would you do this? It's very easy! First go to the Instructor Console and then click on General, Navigation, and LaunchPad Settings. Then select LaunchPad from the menu on the left and you will see the option to "Remove these units from your course?" Once the units have been removed, you can then go and create your own units (maybe you organize by week or module or topic, instead of chapter) and then you can go to the resources and add in just the items you want (maybe you just want the ebook and LearningCurve or maybe you just want the video assignments you've created). In this way, you can completely customize the course the way you want to. And don't worry, if you remove those units, you can always add them back in by going back to the same spot and select "Add these units to your course." For more detailed instructions, check out the online user guide or talk to one of our Digital Solutions Specialists to find out which approach makes sense for your course. ... View more

Just because we've been talking about it recently, I wanted to give you a little insight into what our team can tell about peak and non-peak usage. We know that Thursday nights and Sunday nights are popular nights for students to do work in LaunchPad. Friday nights and Saturday mornings--not so much. Because we have this information, we can gauge the time when maintenance to LaunchPad will cause the least disruption. As you know, there is never a time where we can cause no disruption; someone is always working in LaunchPad. But by looking at our data, like the graph below which shows two consecutive Saturdays (in blue and orange), we do our best to find the time that is least annoying to do maintenance, for students and instructors, from four U.S. time zones, working in and teaching with LaunchPad. ... View more

Just a reminder as classes get started and students familiarize themselves with Achieve and Sapling and LaunchPad (and LaunchPad Solo and Writer's Help) that you ARE NOT tech support for your students. Macmillan has a lovely tech support team in Orlando, FL waiting to help your students. The agents are good, nice, and fast--and they have quick answers to lots of the typical problems that students encounter at the beginning of the semester. So encourage your students to use Macmillan Customer Support and they won't use you. (And don't forget that they can help instructors too!) ... View more

Many students will balk at the suggestion of using an online learning system like LaunchPad, even if it has great study tools that will help them to pass their courses. Though LaunchPad is proven to help students in preparing for lectures, reviewing the material, and studying for exams, it can be difficult to imagine the results until you’ve actually had an opportunity to get your hands dirty. A professor’s best friend: the delayed payment option! Giving students 21 days of free access to a course opens up many more opportunities for instructors to demonstrate the efficacy of online materials despite student hesitations. LaunchPad’s temporary access is the solution to many common technology buy-in problems: Activation Code Mistakes. If a student has misplaced their code or is having trouble getting registered for the course, they can activate temporary access and avoid stress at the start of the semester. Waiting On Financial Aid. Students often have to wait to buy books until school funding is processed and distributed. 21 days of free access allows them to keep up with their assignments and use the e-Book in LaunchPad until they can pay for materials. Testing a Digital-Only Approach. LaunchPads that come with an e-Book are a cost-effective way to save money by foregoing a physical textbook for online-only resources. Students can use trial access to see if a digital-only textbook solution works for them or whether they would prefer to buy a textbook and LaunchPad package from the bookstore. Delayed Course Commitment. Trial LaunchPad access is great for students who aren’t sure if they’ll be dropping a class. It allows them to get the full experience of the course by attempting assignments and interacting with the textbook without the financial commitment of acquiring the physical book. Temporary access can make the start of a new semester less stressful for professors and students alike. Students can dive into their new courses without falling behind and professors can enjoy a more prepared and engaged class. ... View more

Welcome to Help Yourself! A new blog by me, Lynette Ledoux, Senior Manager of Self-Help. Please use the comments to dig in! I was recently dismayed to hear from one of our top technical support agents that most of the instructors he speaks to don’t know that we have a large collection of help articles and videos that one can access through the Help menu in one’s LaunchPad title, not to mention through our Macmillan Learning Web site or by direct URL pasted into, say, an email from a sales representative. Hearing my disappointment, the agent assured me that, when he points out the help site to instructors, they respond positively and are excited to have a searchable repository at their fingertips. My question for you, then, is “Did you know?” And if not, why not? Is the Help menu not obvious, or maybe it’s uninspiring? Have you thought of clicking on it? Have you needed to click on it? For those of you who have used the self-help resources we provide, what did you think of them? Did you find what you were looking for? Were the resources adequate? Would you like to see more or different things? I want our Self-Help experience to be as easy and satisfying as reaching for another helping of your favorite dish. It’s right there in front you. All you have to do is spin the lazy Susan and grab a spoon. ... View more

I'm a Macmillan Learning rep and I really enjoy empowering professors and students with our digital tools. Throughout the LaunchPad implementation process at any institution, I listen to what my professors need, pluck out the core questions, and find the answers. One common question is this: "How do I communicate with my students around LaunchPad in order to make it most effective?" In response, I compiled this document: LaunchPad Tips and Syllabus Snips Final Version.docx  The syllabus was originally crafted by two creative individuals, Professor Toni Henderson and her representative, Jennifer Cawsey. It has been helpful for both current and prospective LaunchPad adopters and I hope it will be helpful for you! ... View more

As we begin 2016, we want to make sure you are all ready for classes. So just a reminder of a few things: If we asked you to make a NEW course for January (not copy), then please be sure to do that. If you copied your course from the fall, make sure you update your assignment due dates before you activate your course. If you need a refresher on LaunchPad, check out our training resources. If you need First Day of Class tools (slides or documents), check out the resources on our FDOC page. If you have any questions, just let us know. And Happy New Year! ... View more

Learning about LaunchPad Ever since we started using an online component with our textbook, I have had the dilemma of how do I show my students all the study options (opportunities) that are available to help them through my course (Biology 1010 – Introductory Biology for Non-majors). It would take an entire class to demonstrate all of the different materials available for them to use. Sadly, that’s time we really didn’t have.  Out of concern for presenting a solid foundation for using LaunchPad, an assignment called “Learning About LaunchPad” was born. The assignment is somewhat like a scavenger hunt, asking the students to travel through all of the different components of LaunchPad and answer questions along the way. They are exposed to the calendar, announcements, the ebook, the animations, Learning Curve, flashcards, the homepage lay-out and more. By the time they finish the assignment, they know where and how to use all the various components LaunchPad has to offer. My colleague and I asked the students to enroll in LaunchPad before the first class and we offer extra credit if they come to class with the “Learning About LaunchPad” assignment completed. This past semester over 90% of my students handed me a completed assignment on the first day! We have even used the assignment to help a new colleague become familiar with all LP has to offer. Did the assignment assist students feeling comfortable with LP, in locating their assignments throughout the semester and using study tools they might otherwise not have tried?  I thinkthey would all give you a resounding yes! The assignment goes with the LaunchPad for Biology for a Changing World (Schuster,2e). I’ve posted the “Spring version” of our assignment.  Feel free to modify it for your own courses. I hope you get the same positive results, we have experienced! ... View more

So your classes are coming to an end and it’s time to make sure everything is in order for finals. Here are some tips to help you wrap up your semester with Launchpad. 1. Add zeros for all unsubmitted Launchpad assignments You may notice in the gradebook, the grades don’t look entirely right. If you have not selected to add zeros for unsubmitted assignments when you created your course, l this is a good time to do so. All work that was not completed, will now have a zero in the gradebook and the grade totals will now be accurate. Here is how you do it: Step 1. Click on the Instructor Console from the menu on the left Step 2. Click on the Gradebook Preferences link. Step 3. Select the Zero Score preference. 2. Export your grades from Launchpad to your campus learning management system (Blackboard, Canvas, D2L etc.) If you are keeping other grades in your campus learning management system, Blackboard, Canvas, or D2L for example, you will want to export your Launchpad grades and then import them. Here are the steps: Step 1. From your gradebook, click “Export Scores” at the top of the page. Step 2. Select the information you want to export and which assignments you want grades for. When you're done, click Export. 3. Verify Students work For students who challenge their scores in Launchpad – there are a few tings you can do to verify their work. Step 1. Click on the Gradebook to open it Step 2. Click on the student's name whose activity you wish to track Step 3. From here you can do one of two things. First, you can view the student’s submission for a specific assignment by clicking on it. Second, you can see their overall activity by selecting the icon on the right side that looks like a sheet of paper with a clock on it. 4. Changing settings and due dates for a student Special cases arise where you need to extend a due date or change setting for a particular student. Here is what you need to know. Step 1. Hover your cursor over the "More Options" menu for the assignment and select "edit" Step 2. From the Basic Info screen, select Assignment. Step 3. In the drop down menu for Setting for: click “Add individual" Step 4. Enter the student's name then click add Step 5.  Select the student from the drop-down list Step 6a. Change the due date settings for the individual student. Step 6b. Or to change a setting follow the preceding steps and click on settings tab to adjust the time limit, number of attempts, etc. Step 7. Click Save Changes at the bottom of the screen 5. Deactivate your course After all is completed and your grades are finished – there is one last step to finish wrapping up your Launchpad course. You now need to deactivate it. Your data will all be saved and you still have the ability to view and change anything you like. The main benefit for deactivating your course is that now students can’t register for the course. So this makes it easier for next semester so students register for the right course. Here is how you do it: Step 1. From the LaunchPad home page, select Switch/Create New Courses from the drop-down menu in the upper-right corner of the screen. Step 2. Click on the “Deactivate” button under the course you have completed As always – if you need any extra help with your end of semester wrap up – you can sign up for a training session here.​ ... View more

Launchpad has given me the tools to create a much richer learning environment outside of class, which in turn has transformed what I do in live class sessions.  In particular, it has allowed me to break down traditional barriers between in-class and outside of class activities, radically transforming how I structure my course.  Perhaps nowhere is this more evident than in the elimination of my live lectures—which is not to say that I no longer speak in class, as you’ll see. Parts of my lectures have become redundant.  No longer do I have to lecture on material covered in the textbook during class. Before LearningCurve helped my students to engage with and master readings, these review lectures made some sense. Many students hadn’t completed the reading assignment for the week, and those that had read it passively and still needed to digest the information. But now with LearningCurve assigned before class, such reviews are largely unnecessary. Through a journal exercise, my students tell me which parts of the chapter they would like to review. Instead of lecturing on the same material covered in the text, I now lead class discussion of student-identified topics from their readings. But there were important elements of my traditional live lectures that were not redundant, particularly those moments where I clarified, challenged or added to the text in important ways. These segments could not be cut without loss, but I increasingly wondered about the timing of these portions of my lectures. While I had something that I wanted to tell my students, was the Wednesday afternoon after the student read the text over the weekend really the right place to add my thoughts? Moreover, was covering all this material in a single one-off 50 minute session the right modality? The answer for me was no to both questions. My solution was to embed these segments of my traditional lectures directly into Launchpad. I see this change as a chance to guide my students as they are reading and to encourage critical engagement with the text. It is remarkably easy to do in Launchpad.  I simply record voice over lecture slides and then embed them using the ‘Link’ option in the ‘Add to this Unit’ button. I can place these mini-lectures before or after any a- or b-heading in the e-book. I’ve experimented with a variety of formats, but I have settled on 1 to 4 minute segments as the ideal. This length is perfect for a mini-lecture focused on a specific question, puzzle, or event. The format has several advantages over the classroom.  First, its length makes it easier for a student to focus on and the mini-lectures break up the text which in turn makes it more digestible. Second, it can be viewed multiple times and a student views it when he or she is ready or it becomes relevant. Third, my lectures align more closely with the book than ever before.  Even when I offer new material I do so in the context of the book. Finally, my videos are closed captioned and I post a transcript with each podcast. These features address universal design and accessibility issues more fully than I could in my traditional classroom. I know that this probably sounds like a big undertaking, but there are two things to keep in mind when you think about inserting elements of your lectures into Launchpad.  First, these mini-lectures are the best segments of your current live lectures, so they are easy to create.  Also, once you create them, they are ready for future semesters.  No longer will you have to give the same lecture three times on the same day and the links copy over each semester in Launchpad. You have options as to how these mini-lectures will look and feel.  I have found voice over lecture slides most effective. It allows me to bring visual evidence and structure to my mini-lectures.  But there are other options.  It is even possible to record a live lecture in front of a real class and edit it into shorter segments for Launchpad. Flipping my classroom has led me to think a great deal about timing and teaching. New on-line resources are breaking down traditional barriers between inside and outside of class activities, making for a more seamless and dynamic experience for my students. The elimination of traditional live lectures in my courses is just one part of this transformation, one that freed up considerable class time for discussion and active learning, which both my students and I are finding more enjoyable and useful. ... View more

A question we seem to get more and more these days is how can LaunchPad help me flip my class? One tool people have used to help flip is to assign LearningCurve before class. But we have a new tool to share. The Video Assignment Tools available in every LaunchPad as of this fall are a perfect way to turn any video into a discussion board based assignment. The embedded rubric can also let you structure more formal assignments around any video. This include lessons you may have taped, or screen casts you may have done explaining concepts. As well as YouTube videos. We held a Webinar on this on October 7th and we had over 200 people attend. You can view the recording here. https://macmillanhigheredtraining.webex.com/macmillanhigheredtraining/ldr.php?RCID=58bf4412a94d5b9b6bb8c73dd1063a2b  You can also learn more about Video Assignment Tools in our in product walk through - http://cmg.screenstepslive.com/s/MacmillanMedia/m/LaunchPadIM/l/342039-how-do-i-load-a-video-into-a-video-assignment Lastly for those who are looking for something different on the flipping front in Principles of Economics and in Algebra and Calc based Physics we offer a new product called FlipIt.  FlipIt is based on extensive published peer reviewed research and you can learn more about it at http://www.macmillanhighered.com/Catalog/elearningbrowsebymediatype/FlipIt http://www.macmillanhighered.com/Catalog/elearningbrowsebymediatype/FlipIt ... View more

Deep integration is a way for you to add LaunchPad or Writer’s Help 2.0 content such as quizzes, activities, readings from the e-book, and videos to your Blackboard, Canvas, or Desire2Learn course. After you add the content, you and your students will be required to connect your campus LMS accounts with your Macmillan accounts so that the two systems can talk to each other. What are the primary benefits? Establishing single sign-on so that you and your students can open LaunchPad or Writer’s Help 2.0 content inside your campus LMS without having to log in every time. Enabling gradebook sync, which automatically transfers your students’ grades on LaunchPad or Writer’s Help 2.0 assignments into your campus LMS gradebook. How long does it take to implement deep integration? If your campus isn’t already set up with Macmillan deep integration, it can take months for your campus IT and the Macmillan integration team to implement the integration. So if you were interested in having deep integration by the fall semester, say, it’d be best to talk to your sales representative in the early spring. While you’re waiting, you should get a jump start on the second part of the setup, which consists of familiarizing yourself with your LaunchPad or Writer’s Help 2.0 content, deciding what you’ll want to incorporate into your course, and assigning these resources with due dates, point values, and gradebook categories, if applicable. When you’re done, you’ll also need to activate your LaunchPad or Writer’s Help 2.0 course, which opens it for student registration. When the integration is complete, you can set up single sign-on for yourself, decide where you want to place LaunchPad or Writer’s Help 2.0 content in your campus LMS course, and then bring the content in. You can bring in some or all of it at once. If this seems like a long time, that’s because it is, at first. The good news is that when you set everything up once, it’s easy after that. If you teach the same course in a subsequent semester, all you’ll have to do is copy your LaunchPad or Writer’s Help 2.0 course, update the due dates for the new semester, and refresh your content in your campus LMS. If you teach a different course, you won’t have to work with your campus IT to implement integration again, but you will have to set up assignments in LaunchPad or Writer’s Help 2.0 and bring them in to your campus LMS course. What support does Macmillan offer to help me with this process? We have comprehensive knowledge bases for instructors and students. Below are direct links to the key manuals you and your students can reference. Once you’re inside a manual, you can either search for a word or phrase about which you have a question, or click through the table of contents. Blackboard Canvas Desire2Learn Instructor LaunchPad instructor’s manual LaunchPad instructor’s manual LaunchPad instructor’s manual Blackboard deep integration with LaunchPad instructor’s manual Canvas deep integration with LaunchPad instructor’s manual Desire2Learn deep integration with LaunchPad instructor’s manual Writer’s Help 2.0 instructor’s manual Writer’s Help 2.0 instructor’s manual Writer’s Help 2.0 instructor’s manual Blackboard deep integration with Writer’s Help 2.0 instructor’s manual Canvas deep integration with Writer’s Help 2.0 instructor’s manual Desire2Learn deep integration with Writer’s Help 2.0 instructor’s manual Student LaunchPad student’s manual LaunchPad student’s manual LaunchPad student’s manual Blackboard deep integration with LaunchPad student’s manual Canvas deep integration with LaunchPad student’s manual Desire2Learn deep integration with LaunchPad student’s manual Writer’s Help 2.0 student’s manual Writer’s Help 2.0 student’s manual Writer’s Help 2.0 student’s manual Blackboard deep integration with Writer’s Help 2.0 student’s manual Canvas deep integration with Writer’s Help 2.0 student’s manual Desire2Learn deep integration with Writer’s Help 2.0 student’s manual In addition to our help articles, we offer instructor training sessions, 24/7 chat and email technical support, and phone technical support Monday through Friday from 7 a.m. to 3 a.m. ET and Saturday and Sunday from 9 a.m. to 3 a.m. ET. If you have questions or want to get the ball rolling, contact your Macmillan sales representative. Thank you for taking the time to learn about deep integration with LaunchPad and Writer’s Help 2.0! ... View more