When you or your students reach out to our Macmillan Learning Support Community , you deserve to get the right answer, quickly. For this reason, we’ve made some changes to the Support Community that you will see implemented in May.
The first step on the Support page will be selecting your product. This means that more people should get the right article and the easy answer first, fast.
If you want to go to “Contact Support” (in the upper right), you will see a new option that starts with Chat.
By chatting with Mille, our virtual assistant, we hope more people get the answer they need, quickly.
If chatting with Millie doesn't work for you, you can still reach out to our Support team via email or phone--once we have some basic information from you (as before).
We’re hoping that these improvements will result in a better experience for you, leading to more help, faster.
If you have any questions about this, let us know. (And yes, we’ll remind you about this as we get closer to the start of fall classes as well.)
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Here at Macmillan Learning, we understand that not every student, course or institution is exactly alike. Which is why we want to provide instructors with the freedom to create course materials that fit the goals and objectives of their course. By giving instructors the ability to combine their own original content with Macmillan Learning content, we can create the best custom solution to meet your needs. And the best part is we can do this in an easily accessible, digital format!
What can we customize?
Anything we publish! The Macmillan Curriculum Solutions team is able to customize e-books as well as our digital courseware solutions, Achieve and LaunchPad. We are able to add exciting interactive content to all of these platforms to give your students a digital courseware experience that meets them right where they are, online. With features available ranging from additional readings, assessments, videos and other interactive content, we’ve got you covered.
What do other instructors do to customize their courseware or e-book?
As Macmillan’s Custom Marketing Manager, I’ve seen some amazing projects come across my desk recently. Some of the most unique and interesting projects involve incorporating local students into the content. Seeing their peers reflected in their course materials can be incredibly impactful for your students. And whether it is profiles of current and former students, pictures, video or artwork produced by students, or exemplary student projects used as examples, all of these are options in customizing Macmillan courseware.
Outside of incorporating students into their project, many instructors include videos, interactives or other dynamic content they have created. Some instructors organize their projects around a theme that involves a selection read by the entire school, freshman class, or cohort. This creates an opportunity for meaningful conversations among students, faculty, and sometimes even the author of that reading selection.
How does it work?
Customization is a collaborative effort! Your Macmillan Learning sales representative will work with you and an editor from our Curriculum Solutions department to create the custom courseware that works best for you and your students. We provide guidance on selecting content, proofreading services and clear all permissions necessary to get your content ready by the start of the semester. Most projects take anywhere from 3-6 months to complete depending on complexity, but the time and the effort are all worth it!
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As we start the semester, don’t forget that Macmillan provides a variety of tools to help get your students registered for your class. You can see slides, videos, and syllabus inserts on our First Day of Class page to get you through the start of the semester regardless of which product you’re using.
That said, a few students will always run into some issues, so here is one easy thing, per product, to tell your students or do yourself.
“I’m still waiting for the code.”
When students buy access to Achieve, LaunchPad, or Sapling through the Student Store , they do not get emailed an access code; they purchase the access directly to the product. Some students wait for the email to arrive that includes their access code. That’s not necessary (and no email will arrive with a code). Once you pay for access, you can enter the product.
“I can’t find your course on the Store.”
LaunchPad: We sometimes get reports that students “can’t find” their instructor’s LaunchPad course. Remember, you need to activate your course in order to make it available for students. And if you activate the course at 1pm on Monday, it won’t appear in the Student Store at 1:02pm on Monday; it will appear the next day.
Sapling: If you are using a Sapling course that is LMS-integrated, then that course is NOT available to buy through the Student Store. Students can only purchase access directly through SaplingLearning.com. So if students can’t find your course on the Store, that’s one likely reason.
Achieve: You need to make your Achieve course Active before students can enroll into it. You also are asked for your course start date when you set up your course. If your course starts on 1/25 and you put that into Achieve, your course will remain in draft status until 1/25, which is why students won’t be able to purchase access until 1/25.
If you have more questions, you can always check out our Support Community for more help.
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As you likely know, we at Macmillan Learning have a ton of help articles in our Support Community. What is the best way to find what you're looking for?
If you are just getting started, there are "Getting Started" pages for each of our digital products. To find them, go to the main support page (https://macmillan.force.com/macmillanlearning/s/) and scroll to the bottom to find the digital product that you're using from the list of icons.
If you click on, for example, the logo for Achieve, you will be directed to a page where the articles are organized by Topic and there is a "Getting Started" link at the top.
If you are new to the product, I'd start with the Getting Started information. If you know generally what you're looking for, say something about student refunds, simply click on that "Refunds and Returns" box to find a number of relevant articles. (Keep in mind, those articles will be for both students and instructors.)
Alternatively, if you have a precise question, when you first get to the support page (https://macmillan.force.com/macmillanlearning/s/) you can click on the "Search" box.
I would then recommend that you use the filters (Role and Products, for sure) and then search for the topic such as "extra credit." You can use the Article Features option to search for articles with videos. When you narrow your search using the filters, in this case, Instructor using Achieve, then the article that comes up (see in the gray box) is more likely to be the answer you need.
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We want to make sure you're ready to wrap up 2020 (phew!) and begin preparing for next semester as January (or February) are right around the corner.
Sign up for teaching tips for 2021 if you're looking to stay crisp next term.
If you're looking for innovative teaching ideas, check out our Webinars on Demand recordings.
Don't forget to check out iClicker for new ways to engage your students (online and in-person) throughout the term.
And as always, check out our Support Community if you run into any questions while getting ready for 2021.
Here's to a fabulous 2021!
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Do you need technical support setting up a grade book, opening up a course for students, creating assignments, or anything else? If you are using Achieve, LaunchPad, iOLab, or Sapling, and you need technical support, visit the Macmillan Support Community, where you can search our knowledge base, chat, or fill out a form describing what's going on.
(And that goes for instructors and students alike!)
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There will be maintenance to LaunchPad, Sapling, and FlipIt from 12:01am Eastern until 7:00am Eastern (7 hours) on Sunday morning, November 8. None of those products will be available during that time. In additional, all assessments in Achieve will be unavailable during those 7 hours (although other parts of Achieve like the e-book and videos will be useable during that time). A notice will go up in the relevant systems 7 days in advance to alert students to this work, although we pick Sunday AM as the time to do this maintenance as it's when historically we have the lowest number of users in our products. Please make any adjustments to your assignments and sleep in (or go to bed early or nap then, if you're in a different time zone) and thanks for your patience with us.
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Test Security - We have had a number of instructors ask us about test security, and we also know that a lot of your schools already have programs for proctoring and browser lockdown. As such, we are not adding our own options for proctoring and lockdown (and be forced to charge for it accordingly), but rather we are providing more tools to make exporting our tests to load into your campus LMS easier. Directions to export a test created with Macmillan Learning Test Bank into your LMS are here .
In addition, each of the individual digital products that we offer have tools to help with test security. You can read through those options here . And we had a very useful webinar with Eric Chiang where he reviewed ideas for test security.
Lastly, we have moved most of our test banks to the Macmillan Learning Test Bank, accessible only only to a verified instructor. With this system you can:
Create paper or online tests that you can export to your LMS using your web browser;
Drag and drop questions to create tests;
Create and edit your own questions and edit publisher-created question sets.
Learn more here: https://macmillan.force.com/macmillanlearning/s/article/Getting-Started-with-the-Macmillan-Learning-Test-Bank .
Engaging Students - We know that one of the biggest concerns if you end up moving to a fully or partially online class is keeping students engaged. While each of our products have active aspects, we are proud to offer the market's leading student engagement solution, iClicker. Our attendance feature automates taking roll, then you can choose from flexible polling & quizzing options to engage, check understanding and get feedback from students in real time. Best of all, iClicker works seamlessly with your existing content and any other software or tools you'd like to use in your virtual, hybrid or in-person class. We also have great webinars on fostering student curiosity and engaging students online that I’d recommend.
Volume / Load - We anticipate that many more instructors are likely to try digital solutions for their students as classes are moving to hybrid or fully online options this fall. As such, we have been planning for a large uptick in student usage and making adjustments to our servers accordingly. We feel very good about our preparedness for a significant increase in student users in all of our platforms.
Instructor Training on Digital Products - We are anticipating that a lot more instructors are going to be in need of training with more digital product usage and with changing class formats. Beyond our standard training options, including time with our Learning Solutions team and our self-help documentation , we are also doing intensive training with our entire team so we have more people available to train you. In addition, there are help guides within the products and we have a group of Faculty Consultants (colleagues) who are also available to help. For this to be successful, however, we request that you don’t wait until the day or two before classes start before you request training. 🙂
Professional Development - Throughout the spring and summer, we conducted a wide variety of webinars with a number of our fabulous authors and customers and we recorded all of those webinars. You can find all the recordings here , and they cover both general teaching tips (Online Teaching, Inclusive Teaching) as well as tips for particular disciplines or products. Check out the options!
Student Training on Digital Products - We will continue to add to and refine our First Day of Class Materials for students for you to send to students or use on the first day of class so they know what you are asking them to do online, why, and how to get started.
Customer Support - Our fantastic customer support team stands at the ready to help you and your students with any issues that may arise. You can find the team (as well as a variety of help articles) online here: https://macmillan.force.com/macmillanlearning/s/
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