Just a reminder as classes get started and students familiarize themselves with Achieve and Sapling and LaunchPad (and LaunchPad Solo and Writer's Help) that you ARE NOT tech support for your students. Macmillan has a lovely tech support team in Orlando, FL waiting to help your students. The agents are good, nice, and fast--and they have quick answers to lots of the typical problems that students encounter at the beginning of the semester. So encourage your students to use Macmillan Tech Support and they won't use you. They can be contacted via email and phone, once you fill out the support form. (And don't forget that they can help instructors too!)
I've been working in publishing since 1997, doing everything from the front desk to marketing and sales, and a few things in between. And I love working working with media and helping students succeed.