RESEARCH NOTE | How Does the Frequency of Interactions with Student Staff Relate to the Resident Experience?

Macmillan Employee
Macmillan Employee
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Housing student staff play a vital role in on-campus housing, in particular related to supporting residents. As part of this effort, many housing programs are moving towards an emphasis on student staff interactions with residents, ranging from intentional and structured one-on-one conversations to informal connections. However, a gap in existing national research exists related to how these interactions relate to the experiences of on-campus residents. During the 2018-2019 academic year as part of a broader pilot project, Skyfactor tested a new question related to number of interactions with student staff. This research note highlights data from the pilot on that topic, exploring resident interactions with student staff and how those interactions relate to their broader housing experience.


Key Questions:
1. How often do on-campus residents interact with their student staff member?

2. How does the frequency of interactions differ across campus populations?

3. How does the frequency of interactions relate to the broader on-campus housing experience?