Supporting the Whole Student: How We Research Success

[marcy_baughman]

When we talk about student success, we often think about grades, retention, and graduation rates. Those things matter, of course. But ask any student and they’ll tell you that learning is about so much more than just what happens in the classroom. It’s about building confidence. Being able to persist when classes and life are difficult. Feeling like you belong.

At Macmillan Learning, our research team has spent years studying how students learn, what holds them back and what helps them push through challenges. Again and again, we’ve found the same thing -- that students don’t just need better study skills or more resources. They need to know they are seen and feel like they belong.

That’s why this year we’re leaning even further into what we call the 360° Student. Coursework is critical, but this is a way of thinking about success that extends beyond the academic side of courseware and includes the full experience of what it means to be a student. It also means embracing different lived experiences of students, and being able to understand and articulate their successes and barriers to success in ways that are meaningful to them.

What We Mean by the 360 Student:

A student’s academic journey isn’t just shaped by the material they’re learning—it’s shaped by everything happening around them. The challenges they face outside of class can directly impact how they show up in the classroom. Their goals, their sense of confidence, their support system … all of these factors matter. And together they shape a student’s ability to succeed.

We know that to do this work well, we have to listen. Not just through surveys, but real conversations. That’s why we’re sitting down with students at their campuses and inviting them into our offices to learn from them about what’s working and where they’re struggling through their own voices and language. 

They’re the best advocates to tell us exactly where they do and don’t feel supported. They know what helps them stay engaged when things get hard. And every one of them has a story, and each of those stories paints a much fuller picture about the student experience than any dataset can accomplish on its own. . 

What We’re Learning from Students

As we continue to identify problems that our students need help solving, we are focusing on both cognitive as well as non-cognitive problems. While the focus on the 360 students is greater this year, that is something we’ve been thinking about and has been showing up in our research for quite some time, especially within our studies about sense of belonging and metacognition.

The challenges students face aren’t just about coursework; they’re about time management, confidence, and navigating a system that can sometimes feel overwhelming. We learned more about this firsthand when we went to Drexel University and Landmark University last year to meet with students who identify as neurodivergent to better understand their experiences. 

They shared that they have identity and advocacy struggles and often feel pressured to prove their competence as students.  They have difficulty understanding assistive technology due to unclear instructions and accessibility issues.  And that inconsistent class pacing and rigid institutional structures make engagement difficult for them.  

But they also shared that they’ve learned how they best learn, and they seek visual learning tools like diagrams and illustrations.  They also create support systems through both their peers and institutional resources to help them be successful.  What stood out the most, though, was how much students appreciated being asked about their experiences. Being seen. Being heard. Having the opportunity to share what learning looks like for them.

One pattern we’ve seen—not just at Drexel and Landmark, but across multiple institutions and in our studies, is that students who feel connected to their learning environment are more likely to persist.  When students feel like they belong, when they see themselves reflected in their courses, and when they feel supported by their instructors and peers, they’re more likely to keep going. Even with challenges, they’re more likely to succeed.

We’ve also discovered from students that they need help managing their time better. We’re learning more about that and thinking about whether there are ways that we can help support them on this. The more we listen, the more we're learning.

Why it Matters:

For educators, this is a reminder of the incredible role you play in shaping a student’s experience. Yes, well-structured courses matter. Yes, great study tools make a difference. But so does the way a student feels in your classroom. 

We’re learning that the moments you pause to check in matter to the student. The flexibility you offer when life gets in the way matters. The ways you create community, even in small interactions, also matters. Each of these small moments can make an oversized difference to your students.

As we move into 2025, our team isn’t just asking what students need. We’re asking how we can better support the whole student academically, personally and socially. We’re asking how we can better support you so that you’re better able to support your students.  What we’re learning will help us to develop the resources and tools to help support students. Oftentimes in ways that neither we nor the students knew they needed.

Because student success isn’t just about passing a test. It’s about helping students see themselves as learners. It’s about making sure they feel like they belong. And when they do, the impact is profound. They don’t just pass or graduate - they gain the kind of confidence and skills they’ll need long after they leave your classroom and will help them in whatever lies ahead.

Learn more about Metacognition and Sense of Belonging: Do you Belong in College? How you Answer May Indicate How You’ll Fare;  How Courseware + Metacognition = Student Success, Knowing Yourself: Metacognition and Student Success.