As we start the semester, don’t forget that Macmillan provides a variety of tools to help get your students registered for your class. You can see slides, videos, and syllabus inserts on our First Day of Classpage to get you through the start of the semester regardless of which product you’re using.
That said, a few students will always run into some issues, so here is one easy thing, per product, to tell your students or do yourself.
“I’m still waiting for the code.”
When students buy access to Achieve, LaunchPad, or Sapling through the Student Store, they do not get emailed an access code; they purchase the access directly to the product. Some students wait for the email to arrive that includes their access code. That’s not necessary (and no email will arrive with a code). Once you pay for access, you can enter the product.
“I can’t find your course on the Store.”
LaunchPad: We sometimes get reports that students “can’t find” their instructor’s LaunchPad course. Remember, you need to activate your course in order to make it available for students. And if you activate the course at 1pm on Monday, it won’t appear in the Student Store at 1:02pm on Monday; it will appear the next day.
Sapling: If you are using a Sapling course that is LMS-integrated, then that course is NOT available to buy through the Student Store. Students can only purchase access directly through SaplingLearning.com. So if students can’t find your course on the Store, that’s one likely reason.
Achieve: You need to make your Achieve course Active before students can enroll into it. You also are asked for your course start date when you set up your course. If your course starts on 1/25 and you put that into Achieve, your course will remain in draft status until 1/25, which is why students won’t be able to purchase access until 1/25.
If you have more questions, you can always check out our Support Community for more help.
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