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Improving the Macmillan Learning Support Community

becky_anderson
Macmillan Employee
Macmillan Employee
0 0 40

When you or your students reach out to our Macmillan Learning Support Community, you deserve to get the right answer, quickly. For this reason, we’ve made some changes to the Support Community that you will see implemented in May. 

The first step on the Support page will be selecting your product. This means that more people should get the right article and the easy answer first, fast.

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If you want to go to “Contact Support” (in the upper right), you will see a new option that starts with Chat. 

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By chatting with Mille, our virtual assistant, we hope more people get the answer they need, quickly. 

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If chatting with Millie doesn't work for you, you can still reach out to our Support team via email or phone--once we have some basic information from you (as before). 

We’re hoping that these improvements will result in a better experience for you, leading to more help, faster. 

If you have any questions about this, let us know. (And yes, we’ll remind you about this as we get closer to the start of fall classes as well.) 

About the Author
I've been working in publishing since 1997, doing everything from the front desk to marketing and sales, and a few things in between. And I love working working with media and helping students succeed.