Susan Miller-Cochran, now Director of the Writing Program at the University of Arizona, helped shape the First-Year Writing Program at North Carolina State University while she served as Director from 2007-2015. Her research focuses on instructional technology, ESL writing, and writing program administration. Her work has appeared in College Composition and Communication, Composition Studies, Computers and Composition, and Teaching English in the Two-Year College, and she is also an editor of Rhetorically Rethinking Usability (Hampton Press, 2009) and Strategies for Teaching First-Year Composition (NCTE, 2002). Before joining the faculty at NC State, she was a faculty member at Mesa Community College (AZ). She has served on the Executive Committee of the Conference on College Composition and Communication and the Executive Board of the Carolinas Writing Program Administrators. She currently serves as President of the Council of Writing Program Administrators.