Responding to Customer Feedback with a New Responses Page

Macmillan Employee
Macmillan Employee
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The Achieve product team is always looking for new ways to improve our systems and solicit customer feedback. One thing we’ve consistently heard from our customers is that the assessments performance overview page is challenging to navigate, and that as an instructor, you’re looking for quicker ways to determine:

  1. How the class is doing as a whole
  2. Which questions are causing problems
  3. Which students are performing poorly or falling behind


We spent an intensive month conducting collaborative design and testing with over 20 instructors from a variety of schools and disciplines to develop a brand new and improved responses page.


In the past, when we’ve introduced major changes we’ve simply implemented the change on the given day, but this time we’re going to give you a behind the scenes view! Beginning in May, inside of your assessments, on the responses page, you’ll have the opportunity to try a beta view of the new page -- don’t worry you can always opt-out if you just want a sneak peek. When you opt-in to the new page, you’ll see all of your student data for that assessment including some new data that you’ve been asking for, including time spent and activity time stamps for each student. You’ll also have the opportunity to let us know what you think. We’ll still be making changes behind the scenes so we’ll be actively monitoring your feedback and continuing to make improvements. We’re really looking forward to hearing from you and to opening up the curtains a little bit and sharing our work with you sooner than we ever have before.


Current page with toggle:




New View:




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About the Author
I've been working in publishing since 1997, doing everything from the front desk to marketing and sales, and a few things in between. And I love working working with media and helping students succeed.